Strive Gave This Manager the IT Stability He Needed With Clear and Friendly Communication
It may seem strange for a fitness club to be reliant on computers, but that is exactly the case at ONE Boulder Fitness.
“Our members come here to exercise and get away from the technology leash,” says general manager Kyle Fittje. “But we are running a business and we need the computers to service those members.”
Other IT Support Options Weren’t Working
“Response time with our previous firm was pretty lackluster. It was hard to get ahold of someone, hard to get things scheduled, and hard to get things fixed in a reasonable amount of time. It would literally take weeks to get problems fixed sometimes.”
ONE Boulder Fitness was put in touch with Strive through one of their personal trainers, who had used them for IT support at a previous company. Strive did a network assessment and found old and poorly maintained equipment, failing data backups, and security vulnerabilities in several systems. Strive made several recommendations spread out over the next year to allow for a tight budget.
“Based on their expertise and the thorough nature of Strive’s network assessment, I decided to go along with most of the recommendations. I finally knew what was OK with my network and what needed help. I wouldn’t have known what to do if that wasn’t in the process.”
Easy To Talk To And Understand
“Strive is easy to work with, easy to talk to. We don’t speak the tech-speak language, but they don’t talk down to us because of that. They understand what we’re saying and treat us with respect, telling us what we need to know in a way we understand.”
Faster Support Means Less Business Risk
After some work to bring fix the problems found in the initial assessment and a lot of proactive maintenance, ONE Boulder Fitness’ computers don’t go down anymore. And when they have troubles, they get fast response.
“We can get in touch with you ASAP,” raves Kyle. “And you’re able to connect to our systems without having to be here. That has been one of the biggest benefits to our experience. You fix things right away. This makes us more efficient checking in members. This is key for things like liability requirements, security, and maintaining inventory. If our sales computers are down, we don’t know what has been sold, we don’t know who went into the cash drawers, and we can’t print out receipts for members. We would have to write down orders by hand, which made us look unprofessional. If our check-in computers are down, we are at greater risk for liability because we don’t know who is here and whether they belong or not. Choosing Strive has actually helped us reduce our business risk and improve our customer service.